Return & Refund Policy
Return & Refund Policy – SouCute
As our products are handcrafted with care, we follow a fair and transparent return policy.
❌ Returns
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We currently do not accept returns for change of mind or preference.
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Returns are accepted only if the product arrives damaged or defective.
📸 Damaged Items
If you receive a damaged product:
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Contact us within 48 hours of delivery
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Share clear photos/videos of the item and packaging
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Email us at soucute1164@gmail.com
💸 Refunds
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Once approved, refunds will be processed within 5–7 business days
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Refunds are made to the original payment method
🚫 Non-Returnable Items
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Handmade items
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Customized or made-to-order products
We truly appreciate your understanding and support for handmade creations 💚